Software Development Request Management
System
|
| Problem
Statement |
|
Our department
receives requests for changes to existing software and requests
for new software projects. Our current manual method is
inefficient and unorganized. It is not really managed, as
individual programmers are told of changes to make rather than
the department as a whole. Requests often lack critical
information that delays their acceptance. Once a request is
received, we have no easy way for the organization to find out
what action is being taken (or not taken). We need to log
requests from many remote locations, including home offices. |
|
| Mission
Statement |
|
Manufacture and
sell stuff to make a profit in such a way as to encourage our
customers to buy more of it from us. |
|
| Departmental
Mission Statement |
|
We will develop,
maintain, and enhance software applications for the benefit of
the organization we are a part of. |
|
| Business
Objectives |
|
O-0001: Make
a profit. |
| Almost
all business objectives trace back to these statements
but are typically “customized” to the
organization. |
|
|
O-0002: Minimize costs. |
|
O-0003: Maximize revenue. |
|
O-0004: Be a market
leader. |
|
O-0005: Provide a
good work environment. |
|
|
| Departmental
Objectives |
|
DO-0001: |
Track software
development requests. |
|
DO-0002: |
Provide request
status to the organization as needed. |
|
DO-0003: |
Initiate all
software development requests in a uniform manner. |
|
DO-0004: |
Have software
developers be able to grab requests to work on in between other
assigned tasks. |
|
DO-0005: |
Group software
development requests for maximum development efficiency. |
|
DO-0006: |
No approved
requests wait for action for more than 1 month. |
|
DO-0007: |
Requests are
evaluated and approved or rejected within 1 month. |
|
|
| Project
Goals |
|
G-0001: |
Deploy an
Internet/Intranet software request management tool that meets
all objectives by 01-Mar-2000. |
|
G-0002: |
Provide statistical
measures of the quality of the project deliverables. |
|
G-0003: |
Learn and use the
Personal and Team Software Processes (PSP and TSP) for the
project deliverables. |
|
G-0004: |
Develop web-based
technology skills. |
|
IG-0001: |
Establish our
credentials in business rules-based and web-based software
development. |
|
|
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