Measuring the Cumulative Intelligence of a Process

Jim   Sinur
Jim Sinur VP and Research Fellow, Aragon Research Read Author Bio || Read All Articles by Jim Sinur

In my recent series — "How Smart Is your Business?" — I've outlined the four dimensions of the ISAA framework, enumerating the ways to measure the intelligence of your processes in terms of being:  Intelligent, Social, Agile, and Autonomous.  And last time I discussed a way to visualize the cumulative intelligence of processes.  Up until now there has been no way to measure this cumulative intelligence of a process.  This month, I am proposing a way to do that, based on five continuum lines that seem to fit the bill very well.

I believe the only way we will make progress is by watching and measuring several measures, to create a shape that represents the intelligence of a process.  This way we can watch the cumulative IQ of our processes and have a common language.  We will be able to see that we are definitely moving away from purely structured and low-IQ processes to more intelligent processes.

Figure 1.  The Cumulative Process IQ (CPIQ) Diagram

Net; Net

Going forward I will be taking some intelligent processes and rating them on this cumulative intelligence diagram to show the applicability to some of the intelligent processes already up and running in the real world today.  I will be giving the CPIQ a test drive.


Here is where you can find more details behind each measure:

[I]:  Raw Intelligence —Measuring Levels of Raw Intelligence in Your Processes

[S]:  Social Intelligence —Measuring the Social Intelligence of Your Processes

[A]:  Agility —Measuring the Real Time Intelligence of Your Process Via Agility

[A]:  Autonomy —Measuring the Autonomous Intelligence of Your Process Via Freedom Levels

[V]:  Visual —Visually Measuring the Cumulative Intelligence of Your Processes

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Standard citation for this article:

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Jim Sinur, "Measuring the Cumulative Intelligence of a Process" Business Rules Journal, Vol. 15, No. 7, (Jul. 2014)

About our Contributor:

Jim   Sinur
Jim Sinur VP and Research Fellow, Aragon Research

Jim Sinur is an independent consultant and thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (BPMT), processes collaboration for knowledge workers, process intelligence/optimization, business policy/rule management (BRMS), and leveraging business applications in processes. Mr. Sinur was critical in creating the first Hype Cycle and Maturity Model, which have become a hallmark of Gartner analysis, along with the Magic Quadrant. He has been active in the rules, data and computing communities, helping shape direction based on practical experience. Mr. Sinur has vertical industry experience on the investment and operational sides of the insurance and financial services.

Read All Articles by Jim Sinur
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