Measuring the Cumulative Intelligence of a Process
In my recent series — "How Smart Is your Business?" — I've outlined the four dimensions of the ISAA framework, enumerating the ways to measure the intelligence of your processes in terms of being: Intelligent, Social, Agile, and Autonomous. And last time I discussed a way to visualize the cumulative intelligence of processes. Up until now there has been no way to measure this cumulative intelligence of a process. This month, I am proposing a way to do that, based on five continuum lines that seem to fit the bill very well.
I believe the only way we will make progress is by watching and measuring several measures, to create a shape that represents the intelligence of a process. This way we can watch the cumulative IQ of our processes and have a common language. We will be able to see that we are definitely moving away from purely structured and low-IQ processes to more intelligent processes.
Figure 1. The Cumulative Process IQ (CPIQ) Diagram
Going forward I will be taking some intelligent processes and rating them on this cumulative intelligence diagram to show the applicability to some of the intelligent processes already up and running in the real world today. I will be giving the CPIQ a test drive.
Here is where you can find more details behind each measure:
[I]: Raw Intelligence —Measuring Levels of Raw Intelligence in Your Processes
[S]: Social Intelligence —Measuring the Social Intelligence of Your Processes
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