Why 'Fact' Isn't Used in the Business Agility Manifesto
The word 'fact' is never used in the Business Agility Manifesto. Nor is it used in any of the definitions of core terms, the Preface, the Management Imperatives, or the SideBar for IT Project Professionals.
Wise choice. The question about how facts relate to knowledge is one of the deepest and knottiest problems in philosophy. There is no easy answer, and lots and lots of quicksand for the unwary.
The Manifesto defines business knowledge as follows:
the total set of business concepts, their organizing connections, and the business rules upon which the existence of the business depend
If you want to see 'facts' as part of 'organizing connections' that's fine. Nobody can argue because the Manifesto doesn't actually define 'organizing connections'. But I wouldn't.
Many people would see 'facts' as what is held in databases. My view is that the content of databases is information, not knowledge. That view is based on the idea that information always comes from the outside, but knowledge is what we manufacture internally (in our minds). What kinds of things do we manufacture internally? Definitions (concept models) and business rules.
The point is that it is not enough simply to compile information about the business; to truly 'know' something you must manufacture (capture) meaning for it. Otherwise you will drown in information. So 'concept model' is mentioned no less than four times in the Manifesto proper.
In short, I believe that there is something different about operating in the Knowledge Age as opposed to (merely) the Information Age. We have crossed a fundamental threshold and now we need to think and act differently.
 The Business Agility Manifesto: Building for Change, by Roger T. Burlton, Ronald G. Ross and John A. Zachman, (2017), https://busagilitymanifesto.org/
 See section 1 of https://plato.stanford.edu/entries/facts/
 Remember that business rules are interpretations of acts, laws, contracts, agreements, etc., not the source statements themselves.
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