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Pim's professional career spans private, government and R&D sectors and he combines a strong technical foundation with in-depth understanding of organisational and business objectives. With over 15 years experience with digital systems in government, as well as innovation and change management processes Pim is a strategist and thought leader who supports the transition to a customer centric digital government.
Pim joined Ministry of Business Innovation and Employment as a Strategic Advisor within the Better for Business team in 2016, with previous experience as digital consultant within Inland Revenue. Better for Business a 10 agency initiaative committed to improving the business customer experience with government. Better for Business is about understanding the needs of NZ's businesses and helping government deliver services in better and smarter ways.
Pim is particularly interested in the "machine readable world" which paves the way for frictionless customer experiences with government. How can artificial intelligence, machine-consumable rules and blockchain be used to support service delivery in a joined up government? In 2019, "Better rules, better outcomes" was identified by the OECD Observatory of Public Sector Innovation as one of the 2019 global innovation trends in government.
Pim holds an MBA from LaTrobe University as well as a Master of Science degree from the University of Utrecht in his native country the Netherlands.